Refund policy

At Reloved Clothing UK, we cater exclusively to resellers, business owners and trade buyers. Because all orders are placed through the platform are business to business (B2B) wholesale transactions, standard consumer cancellation rights (such as statutory 14 day cooling off periods under consumer distance selling regulations) do not apply.

Due to the nature of bulk clothing bundles, we do not accept returns unless an item is significantly not as described. We do not accept returns, exchanges or issues based on personal taste, individual style preferences, or specific brand expectations within a mixed bundle.

All bundles are sold as seen and may include a mix of brands, styles and sizes as outlined in the description. Please refer to our brand guide for reference on brands expected in your bundle.

If you believe there is a genuine issue or defect with your order:
Please contact us within 48 hours of delivery - relovedclothingukshop@gmail.com
Include your order number, a brief description of the issue and clear photo evidence of the affected items.

Please note: Unauthorised returns will not be accepted, and shipping costs for non faulty returns will not be covered or reimbursed.